LTE/Signal out in area

After the storm on Saturday 10 February 2018 our Telkom LTE/Internet signal is OFF in Hartbee****rt, Ifafi, North West. The only way to log a query or to report this is via Facebook messenger or to call the call centre. I have left so many messages on Facebook Messenger but only got 1 response to say that my query is with the support team. No one can just tell me if the faulty tower was reported or not. Yesterday 12 Feb 2018 they tried to say it's my routers but after explaining to them that everyone in Hartbee****rt's signal is down they said that maybe the problem is with the towers and that they will log a query. Case nr: ********** 2. Today 13/02/2018 I phoned to follow up on this and they said they can't give me info on this query because it's not older than 24hours. So I phoned 10210. They said that they can not give info on faulty towers. I then phoned again about my case nr and then they said the case nr is not in my name (even though all my personal details was given when the case nr was logged) and I must log a new case nr. No one can just tell me if the faulty tower in Hartbee****rt, Ifafi, North West was reported or not and why there is no signal! PATHETIC!!!!! I will NOT pay for a service I am not getting!!!