1 reviews | Active since Jul 2017

17 Jul 2017, 19:05

LTE Woes

<p>So I currently have 3 Telkom Data Sim Contracts. It has been working fine, until about 2 months ago. Suddenly, after 6 at night, and most of the day on weekends, the LTE is unusable. In the early morning hours, I receive download speeds of up to 26mb/s, and upload speeds of around 8mb/s. During these congestion times, my download speed drops to 0.4, and the upload doesn't even register.</p> <p> </p> <p>I've taken this up with Telkom, whose technician advised me that they are aware of the congestion issue, and they are working on upgrading the base stations.</p> <p> </p> <p>I have two issues with this:</p> <p> </p> <p>1) Currently their only solution is to reboot the LTE device and try again, which I find unacceptable, and makes no difference anyway.</p> <p> </p> <p>2) I drive past the Telkom gazebos in my area daily, where they keep selling a service which is obviously not up to standard. </p> <p> </p> <p>At this stage I am not even looking for a resolution, rather trying to get my contracts cancelled, and get proper working internet. However, I keep paying for a service which is unusable at best. </p> <p> </p> <p>Anybody else experiencing the same?</p>

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Replies (1)
Telkom
Telkom's reply20 Jul 2017, 08:43
Official

Good day Morne,

Please privately reply and provide your ID number and the affected number so we can follow up with our Network Team.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,