LTE Woes
<p>So I currently have 3 Telkom Data Sim Contracts. It has been working fine, until about 2 months ago. Suddenly, after 6 at night, and most of the day on weekends, the LTE is unusable. In the early morning hours, I receive download speeds of up to 26mb/s, and upload speeds of around 8mb/s. During these congestion times, my download speed drops to 0.4, and the upload doesn't even register.</p> <p> </p> <p>I've taken this up with Telkom, whose technician advised me that they are aware of the congestion issue, and they are working on upgrading the base stations.</p> <p> </p> <p>I have two issues with this:</p> <p> </p> <p>1) Currently their only solution is to reboot the LTE device and try again, which I find unacceptable, and makes no difference anyway.</p> <p> </p> <p>2) I drive past the Telkom gazebos in my area daily, where they keep selling a service which is obviously not up to standard. </p> <p> </p> <p>At this stage I am not even looking for a resolution, rather trying to get my contracts cancelled, and get proper working internet. However, I keep paying for a service which is unusable at best. </p> <p> </p> <p>Anybody else experiencing the same?</p>
Good day Morne,
Please privately reply and provide your ID number and the affected number so we can follow up with our Network Team.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Morne,
Please privately reply and provide your ID number and the affected number so we can follow up with our Network Team.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
