LTE Wi-Fi is a myth --- it's been 3G for months and Telkom ignores calls that LTE is NOT WORKING

<p>I refer to numerous calls to your call centre, Telkom Mobile, where I complain that my 4G service that used to be 4G (As it fall solidly in a LTE area -- and have had LTE service for many months) has now been downgraded to a 3G, seemingly permanently.</p> <p> </p> <p>CALL REF ***4 REFERS -- call logged on 15 April. Call Centre promised to send someone out to 'test' LTE.. the call must go to the 'local' offices, which should be Bellville or surrounds. The call centre refuses to give me a number for the relevant division / office. NOTHING HAPPENS. I followed up every week, without any luck --- the call centre person just reminds the 'local' office to come and test my LTE. I am still stuck, I think month 3, with 3G, paying for 4G and wasting time with useless data connection..</p> <p> </p> <p>TELKOM -- As I stated previously --- I would like to be relieved from the responsibility to pay for a LTE service.. which I have been doing faithfully since April 2015. I ONLY HAVE 3G service --- which is NOT what I signed up for, and iI do NOT WANT 3G --- I require LTE, no less. I have given you ample opportunity to rectify the problem, I have wasted lots of time trying to communicate with your call centre personnel. NOTHING IS or WAS FORTHCOMING. I get ignored like a red robot. </p> <p> </p> <p>No more. Cancel my contract, set me free to obtain services elsewhere that actually work.</p> <p> </p> <p>VERY VERY UNHAPPY</p> <p> </p> <p>Christelle Buys</p>