LTE upgrade nightmare - case ***9

I logged my request to upgrade my internet bundle with Telkom on 20 January, in-store. Apparently my details were \greyed out\" on the system so they had to do it at head office, and it would be done within 48 hours. Over a month and 9 phonecalls later, nothing has happened. They constantly promise to call back within 24 hours, each time saying the case has been \"dispatched\" or \"escalated\". They insist it's still in 48 hour investigation - 30 days later! How do these people actually get paid a salary?? It's not earned!<br> <br> The last straw was when I called again now at 4:30 pm on 24 Feb and spoke to Zinhle who was as clueless as the rest of them. When I asked to be put through to the customer satisfaction survey, SHE HUNG UP!!!!<br> <br> Please, please Telkom, deal with my query or cancel my contract? There are service providers who actually deserve my money out there. <br> <br> My case number is ***9"