1 reviews | Active since May 2016

08 May 2016, 18:27

LTE unlimited R599 no response for a week....!

<p>During the week I see the Unlimited LTE offer online for R599, so interested as I am I apply online. Someone contacts me the next day to do the application. The lady tells me I should get feedback soon. The very next day I receive an automatic e-mail stating they been trying to contact me and was unable to. I did not receive any calls or emails regarding my application. So I should re-apply. When going back to the site says I already app****. I'm confused so I call the sales call centre where I wait close to an hour on the phone only for it to be dropped. I went into a store showed a consultant the deal on my device he says that deal can only be done online and they have the very same deal for R899 in the store only. I'm confused telkom is telkom surely if you opening a contract the same offers should be available in store that are online. Now how do I re-apply for this deal so I get the best price cause I'm really interested and what to use telkom as I already have a contract with telkom. Please assist me regarding this thank you.&nbsp;</p>

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Replies (1)
Telkom
Telkom's reply08 May 2016, 18:37
Official

Hello keaton-cupido-solomons 

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We have tasked our team to investigate and provide feedback as soon as possible. One of our agents will contact you for more information. 

Please contact us via email: *** for any further queries. 

Your ***. 

Regards

Hazel

Telkom Social Media Team