LTE UNFAIR SUSPENSION TELKOM MOBILE

I'm an Online Tutor & work for an international company. I purchased a monthly 50 gig contract from Telkom to enable me to do my work through a wireless router on Skype and QQ.<br> Although I have a debit order in place, I prefer to pay by EFT before debit order date.<br> On the morning of 20/01/2016 my services were disconnected & the call centre told me it was a connection issue but early evening they told me that the service was suspended due to non-payment. They also confirmed my payment receipt.<br> I then insisted to be re-connected immediately & they told me it can take up to 48 hrs. We were sent backwards & forwards at the call centre for more than 2 hours & were then told to phone in the morning.<br> Still nothing by the next morning, until my fiance got somebody in Telkom to assist & they reconnected me that afternoon after 13h00.<br> I lost 10.7 hours which equates to R1584.00 excluding incentives & my cellphone bill, all in all around R 2000.00. On top of this I had a warning from my Employer.<br> I'm furious about the unfair suspension, by the behaviour of the call centre & the loss of income, all due to a Telkom error!<br> I need to be reimbursed & Telkom customer service needs to be improved!<br>