LTE Uncapped Wireless no response

I app**** for uncapped LTE on 8 October. <br> I got a response that my bid was successful the same day, with reference nr ***<br> I was phoned during the same day by Telkom to confirm the details, but was in a meeting and could not answer.<br> A message was left on my phone indicating that they would send me an e-mail.<br> I did not receive any e-mail.<br> I then went and did an online chat on the Telkom website to get more information. <br> The agent told me to email [Email Removed] which I did, and still not received a response.<br> I am also not able to get through on the 10213 number.<br> Can you please let me know what is happening with my order since I have not received any feedback from Telkom.