1 reviews | Active since Mar 2013
LTE Uncapped service NOT uncapped!
<p>I phoned Telkom again yesterday, regarding my LTE Uncapped service. I have exactly the same problem again! I’m being throttled at 4mbps on the 2nd of the month…(apparently I breached the Fair usage Policy)</p> <p> This is totally unacceptable since I am not contravening the FUP in any way – if I am please prove it to me or tell me what am I doing that is causing this capping?</p> <p> </p> <p>I only use the LTE connection for services , which according to the Telkom, would not be capped/throttled ie streaming Netflix,Showmax and DSTV. I’m not doing ANY Peer 2 Peer downloading, so please tell me why I am being throttled?</p> <p> Also – where can I check my LTE usage? In the past I could check my ADSL usage , but I cannot see my usage of LTE on Telkom's website?</p> <p> </p> <p>My old case no (same problem) with Telkom is: ********** 5</p> <p> </p> <p>Can someone from Telkom please assist me?</p>
Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your reference number is ***5.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your reference number is ***5.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
