JN
Jan-Louis Nortje

1 reviews | Active since Mar 2013

03 Oct 2016, 14:03

LTE Uncapped service NOT uncapped!

<p>I phoned Telkom again yesterday, regarding my LTE Uncapped service. I have exactly the same problem again! I’m being throttled at 4mbps on the 2nd of the month…(apparently I breached the Fair usage Policy)</p> <p> This is totally unacceptable since I am not contravening the FUP in any way – if I am please prove it to me or tell me what am I doing that is causing this capping?</p> <p> </p> <p>I only use the LTE connection for services , which according to the Telkom, would not be capped/throttled ie streaming Netflix,Showmax and DSTV. I’m not doing ANY Peer 2 Peer downloading, so please tell me why I am being throttled?</p> <p> Also – where can I check my LTE usage? In the past I could check my ADSL usage , but I cannot see my usage of LTE on Telkom's website?</p> <p> </p> <p>My old case no (same problem) with Telkom is: ********** 5</p> <p> </p> <p>Can someone from Telkom please assist me?</p>

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Replies (1)
Telkom
Telkom's reply04 Oct 2016, 14:06
Official

Thank you for your post.

Kindly note that we have sent you an email and await your response so that we can assist you further.

Your reference number is ***5.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,