LTE Uncapped package - NOT WORKING

On Wenesday, 25 July I app**** for the R899 LTE Uncapped package via the Telkom website. I received the router and Sim Card early on Friday 27 July and Rica'd the Sim Card the same day at Telkom Vincent Park EL.

Telkom Vincent Park advised that the Sim Card was active.

After connecting the device at home on Friday evening, I discovered it was not working. I contacted Telkom immediately and I was advised I must wait 72 hours.

I checked the device after 72 hours and it was still not working. I contacted Telkom again, numerous times on Wednesday. I eventually got hold of a lady who advised me that the Sim Card was a Prepaid Sim and that the Router was also incorrect. This lady gave me a different Sim No and advised that this was the number for my correct contract. I was informed that a supervisor/manager would contact me before the end of business yesterday (1 August), this did not happen)

I contacted Telkom again this morning, as I still had no Internet, I was advised that the package was activated last night. The consultant I spoke to this morning informed me that everything was sorted out and I had Uncapped Internet, however this is not the case.

According to the package I signed up for, my Internet is Uncapped, I only received 100MB of data this morning.

After making yet another phone call I was advised that the package was activated at 8:02 on 2 August.

During the few minutes I had Internet connection this morning, there was a blue light on the Router, since the data has run out this blue light has disappeared and a red light has appeared.

The Telkom consultants are adamant that there is nothing wrong, however I STILL HAVE NO INTERNET.

I am EXTREMELY UNHAPPY with the service I am receiving from Telkom.