HS
Hong S

1 reviews | Active since Feb 2016

20 Aug 2016, 09:42

LTE uncapped not uncapped

<p>After being assured with account statuses that I was being thottled for the 3rd time complaining. About my internet being completely disconnected. I expalined that I have not used any peer to peer networking and that my terms and conditions stated that I will not be throttled at all for any other usage. I was then placed on hold and believe it or not when the agent returned I was apparently not throttled. Clearly lying about it. I am now forced to be with out internet access until the 1st where the throttling has been removed. This is the 3rd time this has happened and I need action taken now as I am unable to use the services for another week.</p> <p> </p> <p>This is unacceptable!</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply20 Aug 2016, 09:54
Official

Hi hongsing

Thank you for making contact with us


The response serves as confirmation that your query has been received and we will contact you. May you please provide us with your ID number or affected number through *** for further assistance.


We really do apologize for any inconvenience caused to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team

Best regards,