LTE Uncapped
<p>I took up a LTE 50GB contract with Telkom in August as the 2MB ADSL line that I had was not working due to underground cabling problems. The technician who came out when I logged the fault said that I must rather go with LTE as he does not know when the ADSL lines will be restored. I then cancelled my ADSL and took up the LTE contract, when I spoke with the Telkom sales person, I asked them if the 50GB package was not enough, would I be able to upgrade to the LTE Uncapped.</p> <p>They said that it would not be a problem but I would have to wait 3 months before I could upgrade. The 50GB package has not been enough so I called the Telkom sales department on 10213 and requested for the upgrade to LTE Uncapped only to be told that Uncapped is not available in my area and I would have to wait till this is available. This is crazy as there is also no Fiber in my area and the ADSL speed does not go over 2MB and is unstable.</p> <p>The consultant that I spoke with today advised me that I could upgrade to a 100GB LTE Package if the 50GB Package is not enough at an additional cost of R300 so I would have to pay R999 while I am currently paying R699 for 50GB. The Uncapped LTE Package is R799 which is just R100 more that my current amount. This means that I was **** to when I took out the contract as I was never told that there is no Uncapped LTE available in my area and I was told that I can upgrade to Uncapped LTE after 3 months.</p> <p>Very disappointing!!! I now have to wait and periodically check the Telkom website if the area has been upgraded. There is no estimated time on the upgrade to the area so it might happen next year or the year after or who knows when.</p> <p> </p>
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Telkom's replyOfficial
29 Nov 2016, 20:04Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply29 Nov 2016, 20:04
Official
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
's updateReviewer Update
30 Nov 2016, 09:11Thank you for your reply, I want someone senior to contact me regarding this matter as I was falsely advised when taking up this contract and that means that this contract is not valid.
I have checked the Telkom coverage map for my area and it seems like the area has been upgraded to 10MB VDSL which is much cheaper then the LTE. I would therefore like to cancel the LTE and move to the VDSL Package.
Regards
Goolam Surtee
Home Line: ***
Mobile: ***
Work: ***
's update30 Nov 2016, 09:11
Reviewer Update
Thank you for your reply, I want someone senior to contact me regarding this matter as I was falsely advised when taking up this contract and that means that this contract is not valid.
I have checked the Telkom coverage map for my area and it seems like the area has been upgraded to 10MB VDSL which is much cheaper then the LTE. I would therefore like to cancel the LTE and move to the VDSL Package.
Regards
Goolam Surtee
Home Line: ***
Mobile: ***
Work: ***
's updateReviewer Update
23 Dec 2016, 23:38I have not received any feedback from Telkom regarding the cancellation of my LTE contract. I logged a query with the Telkom customer services department on 30 Nov and I was informed that the SLA is 72 hours to 9 working days. I called them again on 9 Dec, 19 Dec, 20 Dec and 22 Dec. I was told that my query is with the cancellations department and that someone will call me, no call received.
We are now way past the 9 day SLA for investigating the recordings when I signed up for the contract and I was mis-informed, very poor service. my query reference number is ********** 7 which was logged on 30 Nov at 10:20 AM, the Telkom consultant was Dudu.
Absolutely useless Telkom!!!
's update23 Dec 2016, 23:38
Reviewer Update
I have not received any feedback from Telkom regarding the cancellation of my LTE contract. I logged a query with the Telkom customer services department on 30 Nov and I was informed that the SLA is 72 hours to 9 working days. I called them again on 9 Dec, 19 Dec, 20 Dec and 22 Dec. I was told that my query is with the cancellations department and that someone will call me, no call received.
We are now way past the 9 day SLA for investigating the recordings when I signed up for the contract and I was mis-informed, very poor service. my query reference number is ********** 7 which was logged on 30 Nov at 10:20 AM, the Telkom consultant was Dudu.
Absolutely useless Telkom!!!