LTE Uncapped 10 Mbps

Hello Peter, I still haven't receive a reply to my message. I just received the Telkom bill and todate they haven't called me regarding this issue. This account needs to be cancelled, poor service and not keeping up to their agreement.

Kindly contact me on ********** 985 Regards

Hello Peter how long does it take for some to contact me. What kind of service is this? Again tonight my speed dropped. I am still waiting ? any news

Hello Peter, This issue to date has not been resolved. Every time we are receiving sms stating Network is working on the problem. It is gone +4 months ? so what are the network is doing. Further I logged a request ********** 3 to cancel the entire contract. I was sms back staying I must pay penalty costs of R1850. Why should I pay when Telkom cannot give me proper service. I even wrote a message to telkom quote: From: COLLIN NAICKER ********** Date: Sat, 20 Oct 2018 at 12:46 Subject: Re: Cancelation - ********** 070 To: ********** Cc: Tendani Alice Maboho (T) ********** ********** ********** Good day to you Ref made to the contract taken end July 2018, Telkom deal for R899 per month LTE Router uncapped. I was told by Telkom that my area is covered with LTE but after connecting the router at home I am not receiving full coverage. The internet lags and then it gets very slow to open up the page. The speed always drops between 4 to 1.5 Mbps then You tube page battles to open or even when it does open it starts to buffer. I logged a call with Telkom and and it took about month for a tech to come out. Prior to that I logged a couple complaints on Hello Peter still no one contacted us. However Telkom did not care of my issues but immediately taken out my monthly payments from my bank. I am paying for a service which I am not enjoying. If I did not pay, Telkom is too quick to hand me over to debt collectors or blacklist us. Who is blacklisting telkom for their inefficiency and can’t keep up to their promise for service deliveries. After a tech came home he mentioned and recommended that Telkom investigates and install an antenna for coverage. It is now coming to end October and still no communication for solution to the problem but again deducting my monthly installments. Every time I call in I get the same answer waiting feed back from the network team. It takes the network team from End July to date on their investigation. Is the network team *********** or just not interested. As a customer this is very frustrating as I am paying for services that I am not getting any satisfaction I need this service terminated immediately and the equipment of LTE router taken away. I am not prepared for any cancellation cost as Telkom never Honour their promise of service delivery. I am prepared to pay for what ever data used. Further I am now putting a stop order with my bank to reject the Telkom debt order. I await your comments Regards Mrs A NAICKER Cell no ********** 985 I need this account cancelled immediately .

Todate I haven't even got a call or respond to my email for cancellation