LTE TO FIBRE.....DISORGANIZED and HORRIBLE CUSTOMER SERVICE

A sales consultant called me about migrating from LTE to Fibre. He assured me there would be no cancellation fee and it would be a continuation of my existing contract. Fiber was installed and setup but no one cancelled my LTE contract. When I called the call center, absolutely no one could help me. Everyone at the call center insisted I would incur a cancellation fee. They have also messed up my fibre billing and somehow doubled it. So now I have a LTE bill and a separate fibre bill. It's a complete headache dealing with them. I honestly wish I never took the sales person's call. Very disorganized organisation, every consultant tries to push you onto another consultant and pretty much tells you not my problem.