LTE Suspension - Not activated even after payment

Item: Telkom
Rating: 2
Author: Anandhakrishna R

My Telkom account got suspended a week back and the reason said was nonpayment. The next day, the EFT was taken from my FNB account and still the account is not activated. When It was suspended I still got almost 5Gb of Night surfer data. Will this data gets transferred to next month? When will I get the LTE activated again? I am not happy with the call centers response with respect to this.

Helpful (0)

Replies (3)

Anandhakrishna R's updateReviewer Update

01 Nov 2016, 21:34

Thanks. Would you please give me a call on this ? The customer care is not answering and i am not sure when will i get the connection activated back

Anandhakrishna R's update01 Nov 2016, 21:34

Reviewer Update

Thanks. Would you please give me a call on this ? The customer care is not answering and i am not sure when will i get the connection activated back

Telkom's replyOfficial

02 Nov 2016, 15:58

Good day

Thank you for your post.

Please be advised that we have sent you an email & await for your response for further assistance.

We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team

Telkom's reply02 Nov 2016, 15:58

Official

Good day

Thank you for your post.

Please be advised that we have sent you an email & await for your response for further assistance.

We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team

Anandhakrishna R's updateReviewer Update

02 Nov 2016, 17:27

Hi Team,

Thanks. I have rep**** to your email and waiting for the response. Thanks again

Anandhakrishna R's update02 Nov 2016, 17:27

Reviewer Update

Hi Team,

Thanks. I have rep**** to your email and waiting for the response. Thanks again