LTE super fast - super pathetic service

I am honestly floored at the service I have received from the Telkom mobile call centre - I ordered an LTE 10 by 10Gb contract through Telkom - after an incredibly lengthy application process (10 days) my device finally arrived and my account was debited - upon initial setup it was clear that my simcard in the device had not yet been registered on the network in other words not yet RICA'd this was the case yesterday on the 3rd February 2015 - after holding for close to 20 mins I eventually got through to a very arrogant call centre agent Phumla who acted as if she is doing me a favor by her merely answering the phone - at that point she told me what I already knew that the Sim was not yet active - she promised to send a mail to the manager of the sales department as they leave after 8:00 and they will do it in the morning - this evening when I checked still just a red light on the modem and obviously nothing had been done - so another 20 min wait for an operative - got through to Siphesihle who promised to sort it out and phone me back in 5 mins she never did - called again spoke to Thulane who seemed like he wanted to help - still no joy - he made me hold for 45 mins still no joy