1 reviews | Active since Sept 2011
LTE still doesn't work - I won't get help but you will quickly debit my account
<p>I know nobiody even reads this so why waste my time expression how pathetic your service is. Can't wait till the fibre setup is complete in my area so I can cancel my contract with you and throw your modem into the bin</p>
Can I please have a formal response on this complaint as to how Telkom plans to resolve my issue and by what date. Because I know exactly how this will go down. You will ignore my complaint and then eventully close the complaint saying you can't get hold of me.
Can I please have a formal response on this complaint as to how Telkom plans to resolve my issue and by what date. Because I know exactly how this will go down. You will ignore my complaint and then eventully close the complaint saying you can't get hold of me.
So 1 month and 1 day later and still obviously no effort from you. I wonder if you actually have a complaints department or just an automated system to spit out a reference number and lie to your customers that you actually care.
Funny thing is Telkom runs the software my company supplies. If there is a slight issue you throw your toys out of the cot and want immediate assistance. Funny how when the tables are turned you really couldn't care. So this is not a system or process issue - it is purely laziness. Laziness with a feeling of entitlement.
You have this attitute that will see you lose thousands of customers once other companies have the infrastructed you had decades to perfect yet seem to be going backwards daily.
How embarassing ..
So 1 month and 1 day later and still obviously no effort from you. I wonder if you actually have a complaints department or just an automated system to spit out a reference number and lie to your customers that you actually care.
Funny thing is Telkom runs the software my company supplies. If there is a slight issue you throw your toys out of the cot and want immediate assistance. Funny how when the tables are turned you really couldn't care. So this is not a system or process issue - it is purely laziness. Laziness with a feeling of entitlement.
You have this attitute that will see you lose thousands of customers once other companies have the infrastructed you had decades to perfect yet seem to be going backwards daily.
How embarassing ..
Since I will never get a response from you even when I want to cancel here you go:
---------- Forwarded message ---------
From: Kaveek Jimmy ********** />Date: Tue, 6 Jun 2017 at 14:31
Subject: Immediate cancellation of contract ********** 87
To: **********
Good Day
Please find supporting documentation to cancel my contract with immediate affect. I have complained and complained and quiet frankly I am tired of paying for a service and after service that does not exist. I hereby instate the Consumer Protection Act, No. 68 of 2008 to cancel this contract. If you want to fight me on it I am more than happy to provide evidence that I made every attempt to get better service out of Telkom to no avail.
I will also then take you to task to refund me for all the times I had little to no service. You can pay me back R10 for everytime I had to switch off the modem, move it in my room and pray for better service. I will bet you you will pay me alot of money.
I will return the modem & SIM but as I have mentioned in my complaint on HelloPeter the one antenna has been damaged due to the constant moving around seeking service.
I will also then take you to task to pay for the data I used via my phone when I had no service from Telkom. I am in IT and need a constant connection. If you cannot provide this then you shouldn't have taken my money at the end of every month.
Regards,
Mr. Jimmy
Since I will never get a response from you even when I want to cancel here you go:
---------- Forwarded message ---------
From: Kaveek Jimmy ********** />Date: Tue, 6 Jun 2017 at 14:31
Subject: Immediate cancellation of contract ********** 87
To: **********
Good Day
Please find supporting documentation to cancel my contract with immediate affect. I have complained and complained and quiet frankly I am tired of paying for a service and after service that does not exist. I hereby instate the Consumer Protection Act, No. 68 of 2008 to cancel this contract. If you want to fight me on it I am more than happy to provide evidence that I made every attempt to get better service out of Telkom to no avail.
I will also then take you to task to refund me for all the times I had little to no service. You can pay me back R10 for everytime I had to switch off the modem, move it in my room and pray for better service. I will bet you you will pay me alot of money.
I will return the modem & SIM but as I have mentioned in my complaint on HelloPeter the one antenna has been damaged due to the constant moving around seeking service.
I will also then take you to task to pay for the data I used via my phone when I had no service from Telkom. I am in IT and need a constant connection. If you cannot provide this then you shouldn't have taken my money at the end of every month.
Regards,
Mr. Jimmy
plus you conveniently close my ticket without lifting a finger. So glad I am no longer a customer of yours. Get rid of my Telkom line then I want nothing to do with this joke of an institution ever again:
We could not find any faults in our system with reference number: ********** 5. Please check the reference number and try again.
plus you conveniently close my ticket without lifting a finger. So glad I am no longer a customer of yours. Get rid of my Telkom line then I want nothing to do with this joke of an institution ever again:
We could not find any faults in our system with reference number: ********** 5. Please check the reference number and try again.
Not so funny now when I don't want your contract or pathetic service anymore, is it? It was all fun and games for you till I started reversing the debits. You even ignored 2 emails to confirm my cancellation. This was one sure fire way to get your attention. I will advise all my family and friends who suffer at the hands of you with non-existent service or attitude from your staff.
And yes you can send a technician after almost 2 yrs of begging you but I will not change my mind or push me to complete paying the balance of my contract. Let this be a lesson to you. I will advise everyone else to follow suit too till you learn to deliver the service we pay you for and not frustrate your customers thinking you untouchable. Well, guess what - you are not untouchable and you are not the only option anymore. Let that sink in for abit.
As per my email to your cancellation department:
" I hereby instate the Consumer Protection Act, No. 68 of 2008 to cancel this contract. If you want to fight me on it I am more than happy to provide evidence that I made every attempt to get better service out of Telkom to no avail. "
Not so funny now when I don't want your contract or pathetic service anymore, is it? It was all fun and games for you till I started reversing the debits. You even ignored 2 emails to confirm my cancellation. This was one sure fire way to get your attention. I will advise all my family and friends who suffer at the hands of you with non-existent service or attitude from your staff.
And yes you can send a technician after almost 2 yrs of begging you but I will not change my mind or push me to complete paying the balance of my contract. Let this be a lesson to you. I will advise everyone else to follow suit too till you learn to deliver the service we pay you for and not frustrate your customers thinking you untouchable. Well, guess what - you are not untouchable and you are not the only option anymore. Let that sink in for abit.
As per my email to your cancellation department:
" I hereby instate the Consumer Protection Act, No. 68 of 2008 to cancel this contract. If you want to fight me on it I am more than happy to provide evidence that I made every attempt to get better service out of Telkom to no avail. "