LTE speed issue

How difficult is it to sort out a problem on a tower? Just so that the highly qualified people at Telkom can understand. Here is what I did. 1. Download speed is 0.5MB and 18MB upload..... So I had a friend who is on your Telkom mobile packages do a speed test on his phone. And Guess what.......Yes indeed. Download 0.5 MB and Upload close to 20MB. So problem is on the tower. 2. Just to make sure that my theory was correct. I unplugged my LTE router and took it to a friends house. Tested the speed there and speed was 20 MB Download and 20 MB upload. I am receiving full 4G signal and there is nothing wrong with my router or SIM. So the problem is CERTAINLY ON THE TOWER.

So can you guys please send out one of the Openserv Technician or whoever is willing to climb up the pole and fix the problem. If you bring the parts that need to be replaced I will even climb up there free of charge.

I am baffled that this problem.....which I have reported 8 times is still not resolved. Please GET YOUR ACT TOGETHER AND SOLVE PROBLEMS. As at the end of the month you WILL bill me for a service I am not enjoying because you guys are ***********.