LTE speed is running slower than 1mb

<p>About 2 months ago i signed a contract with Telkom for their Home LTE. I was promised that i would not get speeds anything than 9mb. To date the speeds is running less than 1mb. I've logged a fault with customer service. They gave a reference number ********** 6. In the middle of July i received a sms stating that they are working on it. To date the fault has still not been rectified. I phoned the customer services again on the 1st August and was told they would mark it as a matter of urgency. Now why should pay for a service that doesnt deliver on what was promoted to me. I feel ******. We opted for this option because we didnt want issues with speed.</p>