LTE speed is ridiculously slow. Almost non existent

Since the 9th of August. I have been notifying Telkom via twitter that my LTE is struggling to connect. I have tagged them in my speedtest results. I have also done the necessary troubleshooting steps but still no resolution to this issue. I even tested the LTE sim in cellphone and gives the same result of 0.36mb download speeds. I then tested with my MTN sim and there was no problem. So either the sim is busted or I'm being throttled or aliens is *****ing my signal.

It has been more than I month and I have been very patient. Bottom line if this does not get resolved by the 15th of September I will cancel this contract immediately. As I cannot being paying for something I cannot use like I'm suppose to.

Case no. ********** 2