LTE Special Deal

I recently app**** for the LTE special for R599 per month unlimited data. I was the 8th person in my area as per Telkom's website. I had difficulty apply online due to there website that was not functioning correctly. I eventually managed to get a ref number for the special. I nearly waited a week then I decided to call 10213 to obtain information. I tried for about 3 days and then someone called me back. We perform the application, verified my details and done a credit check and contract on the 15th March 2016. I was informed that it was approved and my Device and Aerial will be delivered as per the special. The time will be between 5-7 Days. I waited for the courier company to call me about my delivery. Today I called to get details on the delivery and I was informed that my request was cancelled. No Feedback was given on the exact reason. Apparently my Credit rating was not good. My current rating as of today is 952 out of 999 which is a Excellent score with no defaults etc. The Telkom call center could not provide details and said there is nothing they can do or provide more details. This is unacceptable after so many hours on the phone trying to get the services I app**** for.