SP
Simon P

1 reviews | Active since Jan 2016

02 Jan 2016, 22:51

LTE solution not delivering promised speed

I responded to an advert in early October 2015 for the LTE Home Solution, which stated that the solution would provide connectivity up to 90mbps.<br> When the field tech came to my house, she said that I was getting full signal, and that I would definitely get 90mbps. I cancelled my ADSL line and bought into the offer. A week after getting the new router and SIM delivered, and after thorough speed tests, I can confirm that I am NOT getting anything close to 90mbps...in fact, I get 30mbps on a lucky day.<br> I then shortly thereafter, went into the Telkom store in Clearwater, who informed me that I could get a booster antennae (not sure what the hell that is going to help, considering I already get FULL signal), but decided to go along and log a call. This call has been sitting with Telkom from 13 November 2015, with several updates, each update having been 'attended to' as it's status, even though I am yet to be contacted back by any Telkom employee.<br> I am well within my rights, according to the CPA, to cancel my contract (2 year), but I don't want to - all I want is the promised speed connectivity!!!!

0
Replies (1)
Telkom
Telkom's reply02 Jan 2016, 23:45
Official
Hello Simon.Palmer,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is SM182965

We apologize for any inconvenience caused.

Regards,
Eric
Telkom Social Media Team
***

Best regards,