1 reviews | Active since Feb 2012
LTE SmartBroadband Uncapped wireless and FreeSim - Telkom confusion
<p>I wanted to get the FreeSim for my LTE contract so i contacted Telkom on Friday 13th using the Online chat functionality from their website to confirm if this is possible before i go into the store. <br />I chatted to Mpho Kgotlelelo and she assured me that i would get a FreeSim. (I have a screenshot of the conversation)<br />On Saturday 14th i went into the store at Clearwater only to be told that i have the uncapped contract which cannot get a FreeSim. When asked what Uncapped has to do with it, i was told that they don't give out FreeSim for the uncapped contracts because they would loose money ... what utter nonsense.<br />Telkom really need to get their act together, as every time i have to deal them i have issues with people giving out wrong / contradicting information. How can you have public facing staff that have no idea what they are talking about.</p>
Any response to the above - 4 weeks to repond?
Any response to the above - 4 weeks to repond?
Wow a whole month has gone by and still no reply, awesome customer service. I try and use the reference number given too to find out what is happeneing at Telkom and i get told that they can't do anything with the reference number, they need a case number?!?!
Wow a whole month has gone by and still no reply, awesome customer service. I try and use the reference number given too to find out what is happeneing at Telkom and i get told that they can't do anything with the reference number, they need a case number?!?!