1 reviews | Active since Mar 2017
LTE Slower than 2G
<p>I have been on Telkom's LTE for about 3 years now. When I started with it, it was amazingly fast (24 Mbps) and reliable but over the years it has become progressively slower and inconsistent.</p> <p>Now my average speed test is 800kbps - 1.5Mbps, even after hours it doesn't pass 3mbps.<br />Over the past 2 years, Ive logged issues, complained, seen around 3 technicians and the story is always the same - the tower is overloaded but they promise me they will upgrade it but nothing happens.<br />I've logged one final case ( ********** 3), if nothing comes of it, I'm out and not ever giving Telkom my business again.</p>
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Moenieb.
Telkom Social Media Team.
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Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
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Gi
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Your reference number: ***3
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Launa
Telkom Social Media Team
Best regards,
Gi
Please be assured that we have sent your query to the Network Team for further assistance, feedback will be provided.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
So I keep getting new Query numbers but still nothing has happened.
I do however finally have a case number for my cancellation that I logged - ********** 1.
In the interum, while Telkom has passed me around more than a joint at a house party, I've done some investigation of my own and found that occassionally my router connects to up to 4 different towers, 3 of which are much faster and oddly enough, 2 of which provide better signal as well.
If only a technician could assist me in forcing my router to go to one of those towers via software or hardware.
So please Telkom, I don't want more case numbers... please just help me with my issue or I will proceed with my cancellation.
So I keep getting new Query numbers but still nothing has happened.
I do however finally have a case number for my cancellation that I logged - ********** 1.
In the interum, while Telkom has passed me around more than a joint at a house party, I've done some investigation of my own and found that occassionally my router connects to up to 4 different towers, 3 of which are much faster and oddly enough, 2 of which provide better signal as well.
If only a technician could assist me in forcing my router to go to one of those towers via software or hardware.
So please Telkom, I don't want more case numbers... please just help me with my issue or I will proceed with my cancellation.
Even if Telkom can just send a technician out with Antenna in hand, so we can test forcing my router onto the various towers I would be over the moon. I'll gladly pay the price for the atenna and installation if it works, I just want decent internet that's worth paying for.
Even if Telkom can just send a technician out with Antenna in hand, so we can test forcing my router onto the various towers I would be over the moon. I'll gladly pay the price for the atenna and installation if it works, I just want decent internet that's worth paying for.