LTE - SIMCARD NOT ACTIVATED AFTER MORE THAN A WEEK

I got my LTE rooter and Sim on 20 Nov from the Potchefstroom Store. The person told me all was well and that my simcard was activated. The afternoon I tried connecting - Nothing.<br> <br> I spend an hour in 2 calls to the call centre where nobody can help and they just pass you along. Eventually they told me it would take 24 hours for the simcard to be activated. So I awaited till Saturday - Nothing.<br> <br> On Monday I tried calling the store - No body picked up (they later told my wife they do not answer the phone since they are busy). So my wife went into the store. They said they would request the activation. We waited another 24 hours - Nothing.<br> <br> My wife went in again. They again \activated"the simcard"