LTE Sim Still NOT Activated - Almost 3 Weeks now

This is the 2nd complaint I'm adding on this site about Telkom's lack of service. I received the Modem and sim on the 13/01/2016. I have been calling their call center 10213 and using their chatting service on the internet on a daily basis to try and get this sim activated. I cannot understand why its so difficult to get a sim activated. Surely its not brain surgery. The reference number I got from the last complaint on Hellopeter.com, from Telkom, means absolutely nothing to me. Why even give any reference number, if I can't use it anywhere. <br> Can someone from Telkom...please tell me why they cannot activate this sim, or is it that you guys just don't want to do your job?<br> Very very Frustrating!<br> Sim ICCID - ***<br> Modem IMEI - ***