LTE SIM not activated, call centre unresponsive.

I app**** online for the uncapped LTE special of R599 on the 30th of October, and received the router and SIM on the 3rd of December. More than 24 hours after the delivery, the SIM card was still unable to connect to the network. I visited the technical services Telkom store and was advised that the SIM card was not activated. The store was also unsure whether the black Heita SIM which I had received was the correct one, as they were accustomed to issuing different blue ones. They were unable to activate my SIM because only the call centre is able to deal with online sales. I followed their advice and called the 018-810 number, and was then told to call the 10213 number (operating only during business hours), on which I had previously spent 40 minutes in vain trying to reach a consultant.<br> <br> Please inform me whether the SIM card will be activated, and if this Heita SIM is the correct one that I need. Besides the inconvenience of not having proper internet access, it is unfair that I am paying for a service which I am not receiving.<br> <br> Hoping for your response.<br> <br>