LTE SIM NOT ACTIVATED

I ordered the LTE Unlimited Broadband package for my home 15 days ago.<br> <br> The router and sim finally arrived 2 days ago (taking 13 days instead of 5-7)<br> <br> After installing the router on Monday lunch time, I was told it would take UP TO 24 hours for activation. It has now been 48 hours and NOTHING.<br> <br> I have been put from person to person at the call centres, and no one knows what is going on. I have canceled my old internet package with another service provider thinking that I would be up and running last week.<br> <br> This is crazy.<br> <br> In addition, the lady we ordered the package from has not rep**** to any of my emails for help. It feels like, and most probably is), a lack of trained staff and management at the call centres.There is a major Agency problem at Telkom, where the staff do not care for the customer.