LTE Sim Card activation

Good day,

For the past three weeks i have been trying to get a sim card for an LTE upgrade from Telkom activated.I got a call on the first on November from a call centre agent from sell direct on behalf of telkom and offered me an upgrade,I accepted and the delivery was very fast 6 days later on the 6th on November and since then i have been sent from pillar to post by telkom trying to activate the card its 3 weeks later and having spoken to almost everyone in the telkom call centre (081180)and even trying to call selldirect ( ********** 500)which is just rings no answer even communicating with the call centre supervisor Masilo Clifford Mohale via email and everytime i'm given the same update that he logged a call for the activation.This is such pathetic service.Please investigate the matter and if it cannot be resolved please arrange for someone to pick your device as useless.