**** LTE service

I logged a fault on Saturday 5/03/2022 ref ***2. Since last Wednesday night my LTE service has been giving us a problem. The signal was very poor and dropped all the time well working. Since Sunday night I had not service at all. Just says connected with no internet, so this morning I called in to sort the matter out. Waited on line so long just to speak to a consultant. She said hold and dropped the call without sorting the matter out. I waste 50% of my airtime on the damn call. I logged onto my app to see if the query I logged was still on and to my surprise I found the query closed and resolved but my LTE service still not working at all. When I asked on Saturday what the steps to cancel this bad service, was told to pay R2000. When asked for what the money for since I will not be using the internet, was told the remaining on the contract and router cost. The router was reported faulty in 2020 already, six months in the dumb contract. Till today they still contacting me to fix the router. I ended up buying my own. On my app it showed I logged a fault every month this is how bad the service is from Telkom. Yet no one can help or sort out the matter.