LW
Laurence W
1 reviews | Active since Dec 2012
17 Oct 2017, 10:25
LTE Service
I've given Telkom a 5 star in the past for the service I recieved with my LTE Uncapped package but the service is no longer what it used to be.
Every single night recently at exactly 12 my LTE service would stop...This has been happening for almost 2 weeks on and off. Not to mention my download speed has also significantly dropped. At first I just thought It would get better but these issues have been consistant for almost 2 weeks.
If you're going to deliberately turn my LTE service off at 12 every night and slow down my down speed atleast can I get some sort of notification or understand why this is happening?
This is very disappointing for the price I pay for this service...
PS: My location is Dainfern.
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Telkom's replyOfficial
23 Oct 2017, 12:21Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply23 Oct 2017, 12:21
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,