lte router recvied but sim not active

Good day i would like to contact telkom again, as this is the only way you can. i have received my lte router, antenna and sim card but it is all useless as for my sim card is not activated.AND IT IS WELL PASSED THE 24 HOURE WAITING TIME and again no department at telkom can assist me. to make life easier for us as your customers i would suggest for telkom to invest in there very own telephone directory for you have so many numbers it would be worth your while. ALL I WANT IS AN NUMBER NOT A CALL CENTER NUMBER THAT I CAN PHONE TO ACTIVATE IT FOR ME PLEASE? The courier company and telkom please do not copy and paste<br> <br> (Hello Die Ram,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is ...<br> <br> We apologise for any inconvenience caused.<br> <br> Kind regards,<br> Ilhaam<br> Telkom Social Media ) <br> <br> <br> as this does not answer my question.