LTE router dispatched to the underworld

<p>My B315 LTE router stopped working recently and i took it to Telkom direct store The Glen. On 27 May I received an sms stating "...your Huawei B315 has been dispatched back to Telkom direct store The Glen..." On 4 June (9 days later) the store claim to still be waiting for the router. I am currently paying for a service which I am not getting and Telkom staff seem unwilling to help and unsympathetic to my problems which has made me reconsider my loyalty as a customer. I am hoping that this post will spur Telkom into action to solve my problem but I am not going to hold my breath since their lack of customer service has not inspired me to date. </p>