Lte router deals

So I app**** for a new lte deal with router. 100gb. Recieved the device on Wednesday 2 September. <br> Got a phone call from a lady named Zamangwe stating that the sim card would be active within 24 hours. <br> So it is now Sunday 6 September and it still has not been done after numerous phone calls to this lady as well as emails. Last reply I got from her was that her floor manager would call me within the next 5min. That was 9am on Saturday morning. <br> I am now sick of me having to waist my time calling them. 10213. First deduction was made out of my account 28 August and they only give you 7days to test product and if you're not happy, you can return it or else you are signed up for a 24 month deal. So tell me how do I test this device? if something so little as to activate a sim card is so difficult for *********** staff to do!! <br> Have always been pro telkom even though I always hear people COMPLAIN, have never had to deal with a frustrating matter like this with them before. PLEASE SORT THIS OUT I AM EXTREMELY ANNOYED!!!!!!