LTE Router

<p><br />Good day,</p> <p>We are currently sitting with a LTE Router that’s not working. I’ve been on the line with your contact centre every day for the past 2 months <br />My case number for the LTE router is ********** 0, a technician came to our offices the 6th of June telling us that the fault lies with our Router and he’s going to request an Antenna be put up, because only 2 or 3 people can connect to it and that the routers speed is +/- 5mb/second. This never happened, I had to log the case myself and every day when I phone in I get told a manager is going to contact me that also never happens.</p> <p>Our ADSL line is also been off for 3 weeks now, and no response from your technical team as to when this problem will be solved. Our case number for the Landline is ********** .</p> <p>Can someone please escalate this issue because our company is currently paying for a service we can barely use?</p>