LTE Router

<p>Good day,</p> <p> </p> <p>The below mail is the mail i have written to your superiors and to date i have not received anything.</p> <p> </p> <p>Good day All,</p> <p>My name is Tebogo Modise based in Randburg and i am/have been a telkom loyal customer for more than 5 years.which i can say it has been a rough 5 years.</p> <p>I have a data contract which is expiring today the 10th of march 2017 and i would like to upgrade either a new sim card or a new deal.</p> <p>One of your consultants (Ayanda Mdluli) contacted me regarding the uncapped LTE and i must say she was very professional and attempted to answer all the question and although some of the questions where beyond her control.</p> <p>One of the question and answer that came out of the conversation with Ayanda was that i am upgrading to the LTE uncapped data and at the current moment i am staying in a complex and a coverage ticket will issued to me in order to be able to use Telkom LTE uncapped successfully.</p> <p>And if i move to a new location i have to apply for a new coverage location thats if they still available because each location has 50 coverage ticket.So my question was that what is going to happen if i apply for a new coverage ticket and they have already reached the 50 coverage tickets?</p> <p>The answer to the above question was that surely the router will not function at all and i then asked another question which is because i have signed a 24 months contract what will happen to the contract? Answer was that i have to cancel the contract however i will be penalized for cancelling the contract.</p> <p>@Brian/Sipho my question to you gentleman is why would i be penalized if telkom is failing to provide me coverage of my device?if i don`t cancel the contract should i continue paying for a none functional device.</p> <p>For existing customers:<br />-If a customer is moving and applying for a new coverage ticket and no tickets are available at all,Why can`t you make it your rule that you can create a new coverage ticket(51) for existing customers.</p> <p>- Why do you make such deals 24 months contract? why not month to month to cover such issues?</p> <p>-In your terms and conditions why can`t you add a term allowing existing customers to cancel the contract only if there`s not coverage ticket provide.</p> <p>- In addition to your terms and conditions which i think they selfish and only protects telkom instead of the customers.which basically means that if i took the deal i am %$#@@# and there`s nothing you can do because the coverage ticket are finished.</p> <p>Your urgent response will be highly appreciated as i need to make a conclusion about the deals.</p> <p>Thanks,</p>