CC
Catherine C

1 reviews | Active since Jan 2013

30 Jan 2015, 13:42

LTE ******* BECAUSE DON'T DELIVER

I was forced to subscribe to LTE because no ADSL lines available in area. Have had endless problems with speed and conflicting IP address. Have spent hours on the phone since 21/1/2015 but still no luck. There is no helpline like the one for ADSL so different person each time. Since Monday my email is ot working. Despite promises from a supervisor, Nkosikhona, to get a technician to call and to get back to me - no action. (Case ***2 (LTE), ***1 (E MAIL). I am tied into a three year contract at R500 a month but not getting what I was promised. Shocked to hear from call centre today that it can take up to 15 working days to have an LTE problem sorted. Just not good enough. I do not want to hear another sorry for the inconvenience. I want it fixed or the contract cancelled!

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Replies (1)
Telkom
Telkom's reply31 Jan 2015, 10:55
Official
Hello Dr C Coetzee,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84644.

We apologise for any inconvenience caused.

Kind regards
Donico Williams
Telkom Social Media Team