FR
Fernando R

1 reviews | Active since Aug 2013

17 May 2016, 09:56

LTE R599 Special

<p>I app**** for this special on the 11th of April 2016. I was sent a reference number by Telkom and a sales lady phoned me promptly. I have provided this ladies name to Telkom to follow up.</p> <p>Since that day NO one else has bothered to call me or update me on the status of my order. I've phoned Telkom numerous times and have contact with them on Facebook and Messenger. Since the 11th they have told me that they have escalated this to the Sales Department.</p> <p>No Joy. They have escalated this to Manager level and lo and behold, NO JOY. </p> <p>Now they are expecting somebody to call me to finalise the deal.</p> <p>NO JOY.</p> <p>All I want is an answer but nobody seems to know what is going on. Is this R599 offer a con? Do people actually</p> <p>get help from Telkom?</p> <p>IF I am NOT going to get Telkom then I must go to their competitors and get internet from them. The problem is that NOT knowing what the status of the Telkom deal with me I am hesitant as I cannot afford 2 internet contracts.</p> <p>PLEASE SORT OUT ONCE AND FOR ALL. </p> <p>This experience has been ********** to say the least.</p>

0
Replies (8)
FR
Fernando R's update18 May 2016, 04:40
Reviewer Update
And as usual still NO answer
Telkom
Telkom's reply19 May 2016, 07:15
Official

Hi squatter99

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM234624

Regards
Luleka
Telkom Social Media Team

FR
Fernando R's update19 May 2016, 08:34
Reviewer Update
They keep saying that they will contact me but they never do. I still don't have the LTE or an email stating that the order has been cancelled. I really need a definitive answer so that I can try organise internet from somewhere else if you are not going to help.
FR
Fernando R's update19 May 2016, 08:35
Reviewer Update
Ticket number is ***
FR
Fernando R's update19 May 2016, 10:57
Reviewer Update
Hi, I have 3 private business replies. How do I view them as I am logged in currently and cant' view them?
FR
Fernando R's update19 May 2016, 11:00
Reviewer Update
I am logged in yet again. Still can't see the above 3 official private replies.
FR
Fernando R's update19 May 2016, 11:23
Reviewer Update
HI Guys I can't read your reply, please can you email me your response on ***
FR
Fernando R's update20 May 2016, 07:57
Reviewer Update
Still no resolution, calls or assistance of any sort. ****** useless so far.