TM
Thavan M

1 reviews | Active since Oct 2011

07 Mar 2016, 08:49

LTE promised but speeds around 1Mbps achieved

I have done numerous speed tests in Goodwood (near cormer Marshal/Joubert streets) and in Town (near Dorp/Loop street) but the SPEED IS PATHETIC. I just took out 2 contracts which promised LTE after being dissapointed with CellC where i gave up 70 Gb data because of pathetic speeds.<br> ICASA needs to FINE CSPs for not delivering minimum speeds. I get speeds less than 0.5 Mbps most of the time. I have screenshots to prove these tests that were carried out all times of the day and evening.<br> Telkom needs to re-imburse me as its frustrating. I use a 4G phone and i have tested speeds using the LTE modem they supp****. I NEED BETTER SPEEDS IN GOODWOOD. <br> How can they advertise LTE to gain customers? Is this legal?

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Replies (1)
Telkom
Telkom's reply07 Mar 2016, 10:42
Official
Hello thavanm,

This response serves as confirmation that your query has been received.
Your reference number : SM209524.
A consultant from our mobile team will be in contact to assist with the query.

Regards
Telkom Social Media Team.