Lte pathetic

As of the 1st of October we have been having pathetic throughput on our LTE service. Called Telkom customer care and was told that there is nothing they can do.<br> Apparently this is happening with everything that has a telkom sim in it. They have escalated to their seniors but to no avail. <br> Was asked to \bare with them"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;903968;748824;27;2;0;0;0;0;2;NULL;NULL;NULL;15/10/07 18:18;15/10/07 16:40;Stranded on aircraft!!!;6,70E+12;;***;We were suppose to leave JHB International at 5:00 pm, flying to Port Elizabeth. We were ready to fly, when the pilot informed us that there is a 2 hour delay. Reason being problem with communication with ATC company that's being outsourced. <br> He reported that there was no problem with flights between Durban &amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;764768;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/10/07 18:35;15/10/07 16:50;Your balance is lower than R 5.00.;9,60E+12;;***;i have the free night time calls and also unlimited day time calls...i was on the phone and i received a message saying\Your balance is lower than R 5.00.\""<br> i had almost R20 of airtime just incase of emergency <br> i would like to know where the airtime is going when i have wifi at home and work so i dont think my internet could be taking my airtime..<br> Things supposed to be free...cause i have a prepaid sim"