BK
Boniface K

1 reviews | Active since Oct 2014

21 Jun 2019, 10:25

LTE package expired and cancelled but still debited.

LTE package expired and cancelled but still debited. My LTE package expired on the 9th of May and I called in before to notify telkom of my intention not to renew and asked for the service to be cancelled on expiry date. It was confirmed to me that the package will end on the 31st of May and that the last debit order to run on the 20th of May will be the last but now yesterday 20 June Telkom decides to debit me more than R1000 which is more than double of what I the original monthly price was.

The above confirmation of the contract ending on the 31st of May was confirmed by: Mfundo Nkosi (called on 9/05/2019).

I no longer want to deal with Telkom and don't think I'll take up any future offerings coming from them.

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