LTE Package Enquiry - call centre dont answer!!!!!

I logged an order via the Telkom website this morning for an LTE SMARTBROADBANK 20GB package and was assured that an agent would contact me. i dialed the call centre number to enquire as to what needed to be done to finalise the contract and the call just rang and rang and rang and rang...definitely not the customer service you expect when you take out a contract worth just under R9000!!!!!<br> <br> No email confirmation or anything generated! Beyond useless... unfortunately doesnt seem like i am the first and wont be the last to complain about the level of service rendered....