LTE Package Enquiry-a month later & still nothing

I logged an order via the Telkom website on the 4th January 2016 for an LTE SMARTBROADBANK 20GB package and was assured that an agent would contact me. i dialed the call centre number to enquire as to what needed to be done to finalise the contract and the call just rang and rang and rang and rang...definitely not the customer service you expect when you take out a contract worth just under R9000!!!!!<br> <br> No email confirmation or anything generated! Beyond useless... unfortunately doesnt seem like i am the first and wont be the last to complain about the level of service rendered.... <br> <br> I received the following response:<br> Hello BMW123,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that we have sent your query to our Online sales Team for further assistance, they will be in contact with you.<br> <br> Your reference number SM183256 <br> <br> We apologise for any inconvenience caused.<br> <br> Kind regards,<br> Launa<br> Telkom Social Media Team <br> <br> and then nothing MORE!! Disgusting service from Telkom.