1 reviews | Active since Dec 2015
LTE OVERSOLD
<p>Sign up in December pay subs for a service that was not done properly for almost 6 months and now finally when external antenna is up and running you (telkom) have oversold your LTE and it is so extremely saturated that I get pings of over 200 ms at peak with terrible download speeds. some pings are upto 900 ms. Off peak pings are 10 ~ 20 ms d/l speeds of upto 70 Mbs. sad that I am tied down to a 24 month contract. Last case number is ********** 2, if you guys cannot resolve, please release me from my contract and refund my 6 months subs, I rather revert to ADSL.</p>
Hi mojives
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi mojives
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Please do not get agents that do not know about your products to call me and ge tme frustrated. Today your agent tells me that after 6pm the uncapped LTE is throttled. What BS???? She tells me that I am doing P2P??? I havnt used any p2p on this "UNCAPPED" package. Why cant you guys get your act together? Train your agents about your products before you get them to call an infuriated customer whose been paying for 6 months for a service that isn 't provided properly. Further to this, pull up your call recording for 16/06/2016 @7:41am where you agent confirms that LTE is being sold and that networks are congested. Your ******** agent just closed the case. Please pull out all recordings and get your supervisors to call me.
Please do not get agents that do not know about your products to call me and ge tme frustrated. Today your agent tells me that after 6pm the uncapped LTE is throttled. What BS???? She tells me that I am doing P2P??? I havnt used any p2p on this "UNCAPPED" package. Why cant you guys get your act together? Train your agents about your products before you get them to call an infuriated customer whose been paying for 6 months for a service that isn 't provided properly. Further to this, pull up your call recording for 16/06/2016 @7:41am where you agent confirms that LTE is being sold and that networks are congested. Your ******** agent just closed the case. Please pull out all recordings and get your supervisors to call me.