MJ
Murray J
1 reviews | Active since Apr 2011
17 Feb 2017, 15:08
LTE Not working
<p>I have been a telkom LTE (Wireless broadband) subscriber for several years now.</p> <p>Till recently the service has been extremely good.</p> <p>Recently the service has been extemely slow during the day and non-existent during the evening and night.</p> <p>We have been on 3G fai***** for over a month now.</p> <p>This is much, much slower than what we are paying for.</p> <p>This has been reported three times to Telkom, thus far no action or respose.</p>
Helpful (0)
Replies (7)0
Replies (7)
Telkom's replyOfficial
18 Feb 2017, 09:29Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply18 Feb 2017, 09:29
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
20 Feb 2017, 09:41Good Morning Murray,
We would like to look into this matter and assist. Please privately reply and provide the below info for Technical team to investigate and assist.
Physical Address:
Device:
Time of day problem occurs (if not all the time):
When did the problem start:
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply20 Feb 2017, 09:41
Official
Good Morning Murray,
We would like to look into this matter and assist. Please privately reply and provide the below info for Technical team to investigate and assist.
Physical Address:
Device:
Time of day problem occurs (if not all the time):
When did the problem start:
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
21 Feb 2017, 11:33Hi Murray
May you please provide us with the information requested on the above.
Regards
Diketso
Telkom Social Media Team
Best regards,
Telkom's reply21 Feb 2017, 11:33
Official
Hi Murray
May you please provide us with the information requested on the above.
Regards
Diketso
Telkom Social Media Team
Best regards,
MJ
Murray J's updateReviewer Update
23 Feb 2017, 11:34Good day
The device is a Huawei B593 (supp**** by Telkom).
The location is Marico Ave. Sinoville, Pretoria
Problem has been apparent for the last 2 months
LTE transfer speeds are slow during day (<2Mbps) with high latency, and essentially non-existent from 6pm in the evening.
Testing with other devices has shown the same problem (i.e. it's not device related)
MJ
Murray J's update23 Feb 2017, 11:34
Reviewer Update
Good day
The device is a Huawei B593 (supp**** by Telkom).
The location is Marico Ave. Sinoville, Pretoria
Problem has been apparent for the last 2 months
LTE transfer speeds are slow during day (<2Mbps) with high latency, and essentially non-existent from 6pm in the evening.
Testing with other devices has shown the same problem (i.e. it's not device related)
MJ
Murray J's updateReviewer Update
07 Mar 2017, 11:15People of Telkom
Is there any intention to resolve this issue?
There has been no action or improvement so far.
My LTE has now degraded to being non-existent 24hrs per day
MJ
Murray J's update07 Mar 2017, 11:15
Reviewer Update
People of Telkom
Is there any intention to resolve this issue?
There has been no action or improvement so far.
My LTE has now degraded to being non-existent 24hrs per day
MJ
Murray J's updateReviewer Update
17 Mar 2017, 10:48No action so far from Telkom, speeds getting slower (3G only), LTE not working at all anymore.
MJ
Murray J's update17 Mar 2017, 10:48
Reviewer Update
No action so far from Telkom, speeds getting slower (3G only), LTE not working at all anymore.
MJ
Murray J's updateReviewer Update
30 May 2017, 12:35ZERO effort from Telkom to resolve this since the technicial tested and concluded it was definitely a telkom problem
MJ
Murray J's update30 May 2017, 12:35
Reviewer Update
ZERO effort from Telkom to resolve this since the technicial tested and concluded it was definitely a telkom problem