LTE not delivering
<p>I had to opt for uncapped LTE due to Telkom unwillingness to replace ****** coper cables and not willing to put fibre in, although our direct neighboring area which has coper is planned for fibre.</p> <p>Having issues with speed I logged a call and request to be pointed/connected the lower utilised tower, but Telkom insisted on pointing/connecting me to the fully utilised tower. Today Telkom installed a directional antenna to the same tower. Although I get 5 bars on the router, I ony get an average of 7Mbps download during the evening, THAT IS LESS THAN 10% OF THE ADVERTISED SPEED FOR TELKOM LTE OF 90Mbps. I am paying for a service that I am not getting. That is due to oversubscription and the resulting lack of the infrastructure to handle increased subscription traffic load. Ref ********** 9.</p>
Hi johannes-swart,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Mobile technical department and feedback will follow.
Apologies for any inconvenience caused.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Hi johannes-swart,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Mobile technical department and feedback will follow.
Apologies for any inconvenience caused.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
