LTE Not Connecting Despite Guarantee It Will

<p>Recently Moved to JHB, I already had a Telkom LTE router, checked their coverage map on https://secure.telkom.co.za/today/ucm/ and even contacted them. They assured me that they have LTE available up to 90Mbps download speed.<br /><br />Needless to say, I moved and found that they actually do not even have 2G coverage, I am connecting through EDGE thus making my entire data package useless as i can hardly do anything as such atrocious speeds. I have been complaining and talking to Telkom both @HelloTelkom and @TelkomZA via twitter and via telephone to tell them that this is terrible and they need to fix it. This back and forth has been happening since late December 2017. It is mid February and I have had no solid feedback from Telkom.<br /><br />I follow up with them on a weekly basis, all they do is apologise for not providing feedback, apologise for incovenience and promise to escalate the matter. Whenever I ask whom they escalated the matter to and how I could contact them, they ignore my request until the next follow up. the cycle has been going on to this day. Telkom is horrible... customer service is non existant and they seem to not care that they are falsely advertising their LTE on their websites and even in-store. <br /><br />Ref: AI ********** </p>