LTE Non Delivery and VERY POOR service

I app**** for LTE uncapped in the beginning of December 2015 online. Received my ticket no and was told someone would phone me back within 7 days. After wasting hours a day for moths to try and actually get this finalized I managed to get someone to take all my details and complete a verbal contract. He was however from another department and it would be processed at LTE department as soon as the first debit order goes through. Well this has happened and I still do not have the device nor has anybody contacted me. I am so fed up with the call centre as they keep on putting me through to someone else. I am disgusted with the utterly poor service and if this device is not installed as per agreed contract I will be taking this matter further and sue the ##$%% out of Telkom for taking my money and supplying me with nothing. Luckily I also recorded the conversation between me and the sales person and am sure it would assist my case very strongly. I hope for Telkoms sake someone calls me very soon.