LTE non-delivery

<p>I ordered a SmartBroadband Telkom LTE package via their website in the third week of July. A few days later, around the 23rd of July, an operator contacted me to verify my details and process my application. I was told that I would receive the product I had ordered by courier, delivered to my home address within 3-5 working days from receipt of payment. I was told the courier would contact me regarding delivery. On 27 July, Telkom deducted R299 from my account in payment for the 10GB SmartBroadband Wireless LTE I had ordered. To date, I have not received the router I have paid for. Today is 12 August, marking 10 WORKING DAYS SINCE PAYMENT. I have tried contacting the customer service number at 10213, but have been subjected to unacceptable waiting periods of 10 minutes and longer for someone to take my call. I have sent 5 messages to them via their Facebook page. Their response is they will 'escalate' the matter, that someone will call me - but to date, no one has. My next step will be to contact the Consumer Council, as I believe non-delivery for a product and service that has been paid for already is ********* and truly unacceptable. IT IS A SHAME that Telkom has this terrible track record of incredibly poor service to its customers. As a South African I am tired of poor service like this that has become almost rampant everywhere. PULL YOURSELVES TOGETHER, take a bit of pride in what you do. And see to it that my LTE router is delivered with haste. </p>