LTE - No Help Recieved

I took out the uncapped LTE package from Telkom for R799. When I got the router, I set it up, nothing happened. Only to find out that my sim was never activated. I then called the call centre where eventually someone activated my sim card. I was then told to wait a day for the sim to register. The lady who helped me said she would call me to make sure it's connected and running the next day which was supposed to be Friday, 13 April 2018, up to today she has still not called me to confirm. I then called in and got hold of another person at the call centre, after an hour or more on the phone, she was unable to help me. She then logged a query for me on Friday afternoon. They said it takes up to 72 hours, I'm sitting on day 4... still haven't heard anything from anyone at Telkom. I need a Technician to come out and have a look ASAP.