LTE no delivery

I did an on-line application at the telkom website on the 14th Sep 2015, shortly after I clicked the submit button an agent called me to discuss the terms and conditions which she indicated to me that the device that i order will be delivered to me within 3-5 working days after my account has been debited. The debit went off on the 17th Sep 2015 till today the 29 Sep 2015 I have not received a call no communication whatsoever from Telkom sales. I contacted their customer care on the 21Sep and got told it would arrive later that week. i have tried numerous time to call 10213 but don't get through . This is unfair it is the next month so i have paid for a service which i have not even recieved yet. Can someone please help me.